Working closely with the Director, the Administrative Manager is responsible for the oversight and development of the Administrative Services Team, which consists of the Office Managers, Financial Assistants and Receptions, and for participating in administrative tasks and functions related to the support of the department’s internal and external clients. This includes collaborating on policy and procedure, supporting the firm’s high level of client service, individual coaching and group training sessions, coordinating staff schedules and timely staff reviews with Office Managers, and assisting with day to day policy and procedure questions. The Administrative Manager will be responsible for escalating personnel and procedural issues to the Director as warranted. Will also function as direct manager of the Pittsburgh assistants and receptionists.

We would like for this individual to have a college degree or equivalent work experience, minimum of 10 years of experience in the Financial Services/Wealth Management industry, SIE, Series 7 and Series 66 is preferred or must be obtained directly upon hire and previous manager and/or training experience is a plus.

A Hefren-Tillotson Financial Advisor always puts their clients first.  The ideal candidate will believe in the power of financial planning, have high ethical standards and focus on building strong personal relationships.

The ideal candidate will have strong PC knowledge; relevant college degree or equivalent work experience, at least 5 years industry experience, and a proven track record of business development.  Candidates should appreciate the value of teamwork; be willing to leverage internal and external resources; be an excellent communicator, self-motivated and responsible.  Series 7 and 66 licenses required.

We are looking for Financial Assistants to work in our North Hills and South Hills office. This professional is expected to possess intermediate administrative skills obtained through experience and training to support Financial Advisors and provide clients with quality service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform a variety of non-routine tasks with limited decision making responsibility.  

Responsibilities:

• Assist advisors in onboarding, ongoing development and maintenance of client relationships; 90% of an assistant’s day is spent actively working on advisor/client requests.
• Shield client confidentiality in all situations. Anticipate potential problems and alert Office Manager, Advisor, Compliance and/or Director as necessary.  
• Interface effectively and follow up on all support issues with internal departments. Appropriately prioritizing time-sensitive issues.
• Provide excellent telephone service to clients and potential clients, including prompt, accurate, and timely attention to detail. Schedule client appointments and conference rooms for appointments.
• Maintain ongoing knowledge and understanding of compliance regulations, firm policies, procedures, products and technology in an ever changing regulatory environment, must be able to articulate the reason for certain requirements to clients. 
• Be knowledgeable in all firm technology and established policies to provide quick, accurate responses to advisor, client and departmental inquiries.
• Compose effective client correspondence in accordance with established policies and procedures. May assist advisor in organizing marketing campaigns and seminars for clients and prospective clients.
• May also perform some operations responsibilities for the entire branch.
• Perform other duties as required that contribute to the overall effectiveness of the branch office and individual advisors.

Qualifications:

• Prior office experience is preferred
• High School diploma or equivalent
• Strong analytical skills with ability to perform semi-advanced math (example: Calculations of Gross/Net IRA Tax Withholding and penalties).
• Excellent communication skills
• Strong organizational skills
• Detailed with an emphasis on accuracy
• Excellent written skills